Xx5 cares about your privacy. This page clearly explains how we collect, use, store, and protect your personal information as a user of the xx5 platform. Your trust is our priority.
Six core principles that underpin how xx5 handles user personal data
All personal data you submit to xx5 is protected with 256-bit SSL encryption — the same security standard used by leading financial institutions in Malaysia and worldwide.
Xx5 will not sell, rent, or disclose your personal data to any third party for marketing purposes without your consent. Your data belongs to you, not to us as a commodity.
Xx5 servers are equipped with a multi-layered security system. Your data is stored in a controlled environment, protected against unauthorised access, loss, or destruction.
You have full rights to access, amend, transfer, or request the deletion of your personal data. xx5 provides a straightforward process for you to manage your own information.
The xx5 Privacy Policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international compliance requirements for user data protection.
Any material changes to this Privacy Policy will be communicated to registered xx5 users via email or in-platform notification, ensuring you are always informed of how your data is managed.
Xx5 ("we", "the xx5 platform") is an online entertainment platform committed to protecting the privacy of every user in Malaysia. We understand that when you entrust your personal information to xx5, you place a great deal of trust in us — and we do not take that trust lightly.
This Privacy Policy ("Policy") transparently describes the types of information we collect, how it is used, who it is shared with, and the steps we take to keep your information secure at all times. This Policy applies to all users accessing the xx5 platform via a web browser or the xx5 mobile app.
We encourage you to read this Privacy Policy carefully together with Terms and Conditions xx5 for a full overview of your rights and responsibilities as a user of our platform.
Xx5 only collects information necessary for platform operations, legal compliance, and enhancing the user experience. The following are the categories of data we collect:
In certain cases, xx5 may receive information about you from third-party payment service providers or identity verification agencies we use solely for verification and fraud prevention purposes.
The personal information we collect is used for legitimate and transparent purposes. Below is a summary table of how your data is used:
| Data Type | Purpose of Use | Legal Basis |
|---|---|---|
| Name, date of birth, MyKad | Identity verification (KYC), fraud prevention | Legal obligation |
| Email address, phone number | Account communications, security notifications, customer support | Contract performance |
| Bank / eWallet Information | Processing of deposits and withdrawals | Contract performance |
| Log data & game activity | Dispute resolution, service improvement | Legitimate interest |
| IP address & device data | Account security, detection of suspicious activity | Legitimate interest |
| Cookie & website behaviour data | Personalise user experience, platform analytics | User consent |
Xx5 will not use your personal data for any purposes beyond those stated above without first obtaining your consent.
Xx5 does not sell your personal data. However, in certain limited situations, we may need to share your information with the following parties:
Your transaction information is shared with payment service providers we use, such as FPX processors, DuitNow, and relevant eWallet providers. This sharing is necessary to securely process your deposits and withdrawals.
To comply with KYC and anti-money laundering (AML) requirements, xx5 uses the services of accredited third-party identity verification agencies. Information shared is limited strictly to what is required for verification purposes.
Xx5 may be required to disclose user information to Malaysian statutory authorities when mandated by law, court order, or official investigation. In such situations, xx5 will endeavour to notify the relevant user unless prohibited from doing so by law.
Xx5 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, disclosure, or alteration.
The xx5 platform uses cookies and similar tracking technologies to enhance the user experience, analyse website performance, and deliver more relevant content to you.
You can manage or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of the xx5 platform and your overall user experience.
As an xx5 user in Malaysia, you have the following rights regarding your personal data in accordance with the Personal Data Protection Act 2010 (PDPA):
You have the right to request a copy of the personal data we hold about you at any time.
You may request corrections to inaccurate or incomplete personal data through your account settings.
You may request the deletion of your personal data, subject to applicable legal retention obligations.
You may request that your data be transferred in a machine-readable format to a third party of your choosing.
You have the right to object to the processing of your personal data for direct marketing purposes at any time.
In certain circumstances, you may request that we restrict the processing of your personal data.
To exercise any of the above rights, please contact the xx5 customer support team. We will process your request within 14 business days.
Xx5 retains your personal data only for as long as necessary for the purposes stated in this Policy or as required by applicable Malaysian law.
Once the designated retention period has ended, your personal data will be securely deleted or permanently anonymised so that it can no longer be associated with you.
The xx5 platform is strictly for users aged 18 and above. xx5 does not intentionally collect or process personal data from individuals under the age of 18.
If we discover that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that information and close the relevant account. If you believe we may hold information from or about a minor, please contact the xx5 support team immediately.
Xx5 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or improvements to the xx5 platform services.
When we make significant changes to this Policy, we will:
Continued use of the xx5 platform after changes to this Privacy Policy take effect constitutes your acceptance of the updated terms. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how xx5 handles your personal data, our customer support team is ready to assist you.
You can reach us via:
We are committed to responding to all privacy-related inquiries within two (2) business days. For urgent security issues concerning your account, please use our live chat for a faster response.
We believe that privacy is more than a legal obligation – it is a moral responsibility to every user who entrusts xx5 with their personal information.
At xx5, your privacy is built directly into the design of our platform from the ground up, not added as an afterthought.
Register your xx5 account today and enjoy an online entertainment platform that puts your security and data privacy as a Malaysia player first.
Have more questions about privacy? Visit FAQ us or read Terms and Conditions xx5 for complete information.